British Airways may outsource call centre jobs after suffering Bank Holiday IT meltdown – The Independent


The Independent
British Airways may outsource call centre jobs after suffering Bank Holiday IT meltdown
The Independent
Its Bank Holiday meltdown, which saw hundreds of flights cancelled, was blamed by some on outsourcing. But British Airways has doubled down on its cost-cutting measures, with news today that the 9.5m annual calls to British Airways call centres in …
Union blasts BA over plan to outsource Manchester call centre jobsITV News
British Airways looks to Capita to run call centres after IT meltdownThe Guardian
Hundreds of British Airways call centre jobs could be at risk as airline confirms talks with London-based CapitaManchester Evening News
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